Category Archives: Analytics

Google Site Optimizer

I’m of the believe that you have to take Google’s tools for more than their face value. They claim, for example, that they don’t use Google Analytics to peer into website performance because of privacy, in a way, I hope they do leverage the data from Analytics. What better way to evaluate the value of a website for users that to actually look at the data. I prefer to err on the side of caution, hope they are using their own tools to optimize their users’ experience, and take advantage of them. Google Optimizer is one such new tool.A public beta of Website Optimizer released a couple days ago, essentially a poor man’s version of Offermatica or Optimost, Optimizer allows marketers to test different versions of pages to determine which format yields the most effective conversion rate. Graphical reports show which content engages your audience to improve your users’ experience and convert visitors to customers.

Its in limited beta now but worth checking out with my adage in mind: Google may be sharing this as merely a means to optimize your page but optimizing your page means more business for them through AdSense, I hope they take advantage of that and favor your site if you use Optimizer.

Conversion Rate from Paid & Natural Search is equal!?!?

Internet Retailer posted an article today citing research from WebSideStory that argues conversion rate from Paid and Organic Search is about equal.I hope you aren’t misled by the article. Let me be clear first, I’m not going to discuss the difference between paid and organic search; You are being misled in that a 9% difference in conversion rate is hardly equal.

The study goes on to conclude that the average difference in conversion rate between paid and natural is a mere 9%. This does a disservice to marketers trying to convince their e-commerce peers why conversion improvement is so important. Most online retailers should do everything possible to improve conversion rate a mere 9%. A 9% difference to a $100M annual business is $9M in incremental sales. Marketers who can not increase advertising budgets and have not been successful increasing traffic to their store but can raise conversion rate 9%, deliver 9% better results. Focus on your conversion rates. Test, Optimize, and design your store based on conclusive evidence of improved conversion, not designer’s attitude or opinion of how your store should look and feel.

Both paid and organic search should both be, for your business, key marketing activities. Disregard the conversion difference in this case, manage paid search to the numbers that perform for you and keep in mind, Organic is still (essentially) free. On the back end, dedicate time and resources to your conversion rate and growing your busy becomes second nature.

Using Search as your Analytics Platform

Given the tremendous number of customers online and studies suggesting as many as 85% use Search, their activity can be monitored for insights on customer behavior, offline marketing effectiveness, brand awareness, product interest.  Track impressions, click rates, conversion rates, etc. on groups of keywords to monitor how branded keywords perform against generic terms and keep an eye on messaging to understand how marketing from other programs (TV, Print, Radio) resonate with the customer.

Are you doing this now or have questions?  Let me know